Facets Configuration for Pediatric/Cardiology Clinic PeaceHealth Operational Efficiency


Healthcare Provider PeaceHealth manages a large network of medical facilities and faces challenges in effectively managing patient information, appointments, and billing. The existing systems lack integration and lead to inefficiencies in patient care and administrative processes.


 Pediatric/Cardiology Clinic PeaceHealth Vancouver WA needs to optimize its patient management, appointment scheduling, and billing processes to ensure smoother operations, accurate data management, and enhanced patient satisfaction.

Solution: To address these challenges, PeaceHealth decides to implement a comprehensive healthcare management system using Facets configuration.


  1. Patient Management: PeaceHealth configures Facets to manage patient records comprehensively. Each patient is assigned a unique identifier, and their demographic, medical history, insurance information, and treatment plans are stored in the system.
  2. Appointment Scheduling: Facets is configured to offer a centralized appointment scheduling system. Patients can request appointments through the patient portal, and the system recommends available time slots based on their preferences and the availability of healthcare providers.
  3. Billing and Claims Processing: Facets is integrated with billing and claims processing modules. Insurance information is linked to patient records, enabling automatic verification and eligibility checks. Claims are generated based on the provided services and submitted to insurance companies electronically.
  4. Provider Coordination: Facets allow healthcare providers to access patient information, appointment schedules, and treatment plans in real-time. This facilitates seamless communication and collaboration among different specialists involved in a patient’s care.
  5. Patient Portal: PeaceHealth launches a patient portal powered by Facets, enabling patients to access their medical records, view upcoming appointments, request prescription refills, and communicate with their healthcare providers.

Results: By configuring Facets for comprehensive healthcare management, Pediatric/Cardiology Clinic PeaceHealth experiences the following outcomes.

  • Improved Patient Experience: Patients can easily schedule appointments, access medical records, and communicate with healthcare providers through the patient portal, enhancing their overall experience.
  • Enhanced Efficiency: The integrated system reduces duplicate data entry, streamlines appointment scheduling, and automates insurance verification and claims processing.
  • Accurate Billing: Facets’ billing and claims processing modules ensure accurate and timely billing, reducing revenue leakage and billing errors.
  • Real-time Collaboration: Healthcare providers can access patient information and collaborate in real time, leading to improved patient care and treatment coordination.
  • Data-driven Decision Making: Hospital administrators can generate reports from Facets data to analyze patient trends, appointment scheduling, and operational performance, supporting informed decision-making.

Conclusion: This case study illustrates how configuring Facets at Pediatric/Cardiology Clinic PeaceHealth setting can lead to improved patient management, streamlined operations, and enhanced patient satisfaction. By integrating patient records, appointment scheduling, billing, and provider coordination, PeaceHealth successfully addresses its operational challenges and delivers efficient, patient-centered care.

Tools & Technologies

Salesforce Health Cloud, Epic EMR Application, Microsoft.NET

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